Our leadership programs and workshops are custom tailored to fit the needs of your organization. 
Leadership
  • Supervisory skills
  • Leadership communication
  • Team building 
  • Documenting Discipline
  • Delegating, directing, and motivating employees
  • New supervisor training
  • Change management

Performance Management
  • Set realistic performance goals 
  • Communicate clearly about performance issues
  • Conduct a successful, legally justifiable appraisal

Communication Skills
  • Provide effective feedback and check for understanding
  • Practice effective listening skills
  • Describe the impact of body language and tone in delivering messages
  • Develop an action plan to improve communication

Customer Service
  • Use people-pleasing communication 
  • Leave a lasting impression
  • Build and maintain client relationships

Human Resource Management
  • HR 101: What Every Manager Should Know
  • Succession Planning
  • Cultural Competency/Diversity 
  • Drug & Alcohol Training
  • Managing Performance
  • Behavioral Interviewing

Sexual Harassment (AB1825)
  • Prevent harassment in the workplace
  • List the steps in the complaint process
  • Know your responsibilities as a supervisor

High Performance Sales
  • Fundamentals of consultative sales
  • Obtain & reach new contacts
  • Tailoring solutions
  • Handling objections
  • Trail close and close
  • and more...
English for Foreign-Born Professionals (ESL)
  • Identify common ESL problems
  • Use proper grammar and punctuation
  • Communicate with supervisors and coworkers
  • Develop  a personal action plan
  • Overcome speech anxiety
  • Improve phrasing, pauses, and pronunciation
  • Develop a personal plan to improve 

Goal Setting
  • Use the Goal-Setting Model
  • Align individual goals with strategic company goals
  • Create an action plan to develop and assess goals

Business Writing
  • Overcome writer’s block
  • Capture your reader's attention
  • Avoid the most common errors
  • Streamline the writing process 
  • Write to meet your audience’s needs
  • Use attractive formats and layouts 

Problem Solving 
  • Develop  a clear problem statement
  • Use tools and techniques to address difficult problems
  • Apply a 5-step problem solving process
  • Make high quality decisions
  • Ask critical questions

Train-the-Trainer
  • Assess training needs
  • Create a structured training program
  • Use proven methods to build skills 
  • Measure and evaluate learning

Lean Manufacturing
  • Define lean 
  • Eliminate waste
  • Establish metrics 
  • Complete a value stream analysis and mapping
  • Organize the workplace using 5S
  • Apply the Total Production Management concept
  • Use Visual Controls
  • Assess lean practices and challenge
...And more! 

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